FAQs

Find answers to your most pressing questions below.

Can I call to book?

Yes you can, it is encouraged to book through our website to get accurate results depending on your needs, our booking system is seamless and informative

Can I book for others?

The system is to be used by anyone requiring our service. If you wish to book for someone else, you may add in the “Note section” instructions on who we are picking up.

Can I book with buffer time for pickups from the airports?

We highly recommend that you book your flight’s arrival so we can ensure on time service. We understand that delays and weather play a factor in your arrival time and we will not make you feel guilty of it.

Can I request a certain vehicle or chauffeur?

You absolutely can, if you feel comfortable with any of our drivers we will note it down in your profile to ensure you get the same driver. be advised we cannot always the same chauffeur as he or she may have a trip at the date/time of your request.

Can I book a trip for people arriving on different flights?

Unless you are 100% sure that both flights will arrive on the same time, it is recommended that for each flight has their own vehicle because flight times are unpredictable especially at busy airports like O’Hare or Midway, one flight may arrive earlier than the other and then you would have to wait for them which phone will result into switching the trip into an hourly job.

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